Sr Administrator (Support & Operations)

About the role

Support day-to-day aspects of the level 2 Support for Microsoft 365 and related services

What you'll do

• Support day-to-day aspects of the level 2 Support for Microsoft 365 and related services
• Ensure to handle the tickets within the Service Levels and maintain the quality of resolution provided
• Provide support on Microsoft 365, including Mail flow, Spam Control/Filtering, Security and compliance aspects like Auditing, Retention
• Co-ordinate with other teams appropriately to ensure speedy resolution of issues
• Update the knowledge base and documentation of issues and solutions

What you need

• 3–4 yrs of experience
• Office 365
• Troubleshooting
• Root cause analysis
• Compliance
• Documentation
• Change management
• Any graduate

Good to have

• DLP