Sr Administrator (Support & Operations)

HCLTech·Hyderabad

Pay not stated4–6 yrsFull-time

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About the role

UCC Telephony Engineer (L2) - Unified Communications & Collaboration (UCC) – Telephony Experience: 4-6 Years Role Summary Looking for an experienced UCC Telephony Engineer (L2) to support, administer, and troubleshoot enterprise telephony and voice infrastructure. The role involves managing voice platforms, call routing, SIP connectivity, user provisioning, incident resolution, and ensuring high availability of communication services.

What you'll do

Administer and support enterprise telephony platforms
Manage user provisioning, extensions, call flows, and dial plans
Support SIP trunks, gateways, and voice routing
Troubleshoot telephony incidents and service requests
Perform voice system upgrades, changes, and maintenance activities

What you need

4–6 yrs of experience
Troubleshooting
Windows Server
TCP/IP
ServiceNow
Any graduate

Good to have

CCNA
ITIL
CCNP
Unity
PowerShell

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