Sr Administrator (Support & Operations)

About the role

Providing expert input to the service requirements definition process, writing and/or reviewing documentation describing Level 1, 2 and 3 Services; creating detailed run books. Performs comprehensive knowledge transfer with incumbent service provider and clearly documents all learnings and findings.

What you'll do

• Providing expert input to the service requirements definition process, writing and/or reviewing documentation describing Level 1, 2 and 3 Services
• Performs comprehensive knowledge transfer with incumbent service provider and clearly documents all learnings and findings
• Ensure customer service goals are met
• Communicate comfortably and effectively with customers and management
• Demonstrable Subject Matter Expert on Service Desk

What you need

• Hardware
• ITIL
• Any graduate