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Sr Analyst

HCLTech·Hyderabad

Pay not stated1–3 yrsFull-time

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About the role

Storage L1 - Commvault, Host-Based Cloud Backup (HCBU), Azure Storage/Backup, GCP Storage/Backup, SA

What you'll do

Initial Troubleshooting & Remediation: Perform initial L1 response and standard recovery actions for failed or hung backup jobs (e.g., clearing job queues
Ticket Management & Escalation: Log, categorize, and update tickets in the ITIL ticketing system

What you need

1–3 yrs of experience
Windows
SOP writing
ITIL
VMware
Windows Server
Linux
Any graduate

Good to have

SQL Server
PostgreSQL
PowerShell
Bash
GCP
Azure

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