Sr Analyst

About the role

Support FSO team prior to route tickets to OSS queues where physical intervention is not mandatory. Identifying such opportunities and create KBs for future cases to be supported by SD. Help OSS organization on other tasks whenever is possible to absorb the demand, like returns coordination, tickets review, Smart hands coordination, help scheduled and dispatch visits engineers on technical issues/doubts.

What you'll do

• Support FSO team prior to route tickets to OSS queues where physical intervention is not mandatory
• Identifying such opportunities and create KBs for future cases to be supported by SD
• Help OSS organization on other tasks whenever is possible to absorb the demand, like returns coordination, tickets review, Smart hands coordination
• Proactive support to improve DEX score
• Engineer attendance – Daily checks, align with partner for any missed visits compensation dates

What you need

• Any graduate