Sr Associate Paradox Technical Support Engineer

About the role

We promote Workday’s core values, with ‘Employees’ being our first! We are looking for someone who has a creative approach and is eager to learn, support their colleagues, and have fun. The Workday Paradox Customer Support Team is passionate about Customer service, innovation and excellence. They are trusted advisers who investigate, diagnose and deliver time sensitive, business-critical solutions to our customers.

What you'll do

• Troubleshoot complex account configurations, APIs, Job Feeds, and databases to resolve complex cases efficiently
• Reproduce production issues and communicate workarounds
• Writing and executing SQL queries for data investigation
• Performing mass updates requests via Public API for customers
• Configure client SSO, sFTP, and SSH security protocols

What you need

• 2–5 yrs of experience
• Troubleshooting
• Workday
• SQL
• AWS
• MS Office
• JIRA
• B.Tech or B.E. or B.Sc or BCA

Good to have

• REST APIs
• LLMs
• Postman
• Datadog
• Git
• Salesforce