Sr. Associate Support Engineer, Security

Rimini Street·Hyderabad

Pay not stated3–6 yrsFull-time

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About the role

This position will report directly into the Manager – Security Products and Services/Director of Global Security Services. The role of the Sr. Associate Support Engineer, Security is to implement, administer and support the Rimini Street security solutions under the guidance of a Security Solutions Architect.

What you'll do

Installation, configuration and troubleshooting of security products using the repeatable project plans under the guidance of Security Solutions Architects
Work with the client’s IT teams to integrate the solution with various SIEM solutions
Provide complete post-implementation monitoring and provide various weekly/monthly/quarterly reports for the client as defined in the signed SOW
Document various client implementation configurations and keep the configuration documents up to date
Assist the client’s Primary Support Engineer and the account managers with the data to be shared with the client for various business reviews