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Responsibilities :- - Adhering to SLAs - ITIL Processes awareness and adherence - support to pre sales team for various phases of a new deal - Design ,plan and implement solutions - Validate and audit the existing solutions/environment - Perform root cause analysis - Troubleshooting Elavated technical issues - Defining processes and ensuring that the processes are adhered to - Oversees and is responsible for successful completion of Installation, configuration and migration - Understanding of…
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