Sr. Creative Designer, Amazon Customer Service

About the role

The Creative & Marketing team, part of Org Enablement, operates as an internal creative and content agency for Amazon Customer Service. Every project starts with strategy. We define the audience, the message, and the channels that will reach them. We then bring that strategy to life through creative direction, visual design, motion graphics, video, live events, and campaigns built to scale.

What you'll do

• You start the day at the team stand-up, reviewing priorities and new requests in the project queue
• After stand-up, you might direct a leadership message shoot in the studio
• You set up the camera, lighting, and audio, coach the speaker on delivery, and capture several takes
• In the afternoon, you could be editing a video for an campaign or learning program and incorporating feedback from a recent stakeholder review
• Many briefs start out broad, so you often help shape them

What you need

• 4–7 yrs of experience
• Customer service
• After Effects
• Premiere Pro
• Photoshop
• Illustrator
• InDesign
• BMM

Good to have

• Graphic design
• Motion design
• Visual design
• Production planning
• Figma
• PowerPoint