Sr. CSM (Logistics Tech)

About the role

We're looking for a Senior Customer Success Manager to own our enterprise customer relationships end to end. This is a senior individual-contributor (IC) role for someone who can build trust and credibility at that level. At the heart of the role is discovery.

What you'll do

• Own the full enterprise customer lifecycle: onboarding, adoption, renewal, and retention, ensuring a smooth, high-impact experience
• Lead discovery: deeply understand each customer's goals, workflows, pain points, and internal decision processes, so you can grow the account and drive expansion
• Identify and drive expansion (upsell, cross-sell, new teams, new regions) in partnership with Sales
• Own customer questions and tickets: triage the issue, work with the Data team to get the answer, then review and communicate a clear resolution back to the customer
• Run QBRs, success plans, and regular check-ins, using data, outcomes, and clear narratives to drive adoption and expansion

What you need

• 5–9 yrs of experience
• Logistics
• Cross-selling
• Customer success
• C
• Lean
• B.Tech or B.E. or BBA

Good to have

• Key account management