Sr Customer Success Manager

About the role

As a Senior Customer Success Manager, you will own a portfolio of Almabase’s most strategic and high-value enterprise customers. You will work closely with senior stakeholders on the customer side, drive measurable outcomes, and play a key role in improving our customer success playbooks and processes.

What you'll do

• Onboarding (CSAT and time to first value), account retention, customer health, revenue expansion (influence), product adoption
• Become a trusted advisor to senior stakeholders (Directors, VPs), helping them achieve measurable alumni engagement and fundraising outcomes. Build and maintain strong…
• Drive a structured engagement cadence, including regular check-ins and strategic business reviews (QBRs) focused on outcomes, ROI, and long-term alignment
• Own customer health and retention strategy — proactively identify risks, drive mitigation plans, and partner with the Account Manager to support successful renewals
• Identify and strategically position expansion opportunities within your accounts, and partner with the Account Manager to drive these opportunities forward

What you need

• 3–6 yrs of experience
• Customer success
• Canva
• Customer service
• Communication
• Sales
• Any graduate

Good to have

• CRM
• HubSpot