Sr. Customer Success Manager

About the role

Sr. Customer Success Manager at Avoma. As a Senior CSM at Avoma, you will be the strategic partner to our customers, ensuring they maximize the value of Avoma’s AI-powered platform.

What you'll do

• Your role is crucial for managing and growing a portfolio of high-value accounts
• Your role will be pivotal in shaping long-term customer strategy, driving account expansion
• Serve as a trusted advisor to USA & EU-based mid-market and enterprise customers
• Own and drive customer retention, expansion, and adoption strategies
• Lead Quarterly Business Reviews (QBRs) and strategic customer growth plans

What you need

• 7–8 yrs of experience
• Customer success
• HubSpot
• Salesforce
• Escalation handling
• Upselling
• Sales
• Any graduate

Good to have

• Cross-selling

What you get

• ₹26 L–₹32 L a year