Sr. Customer Support Engineer

About the role

From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Interested to find out more about us? We take smart risks and Innovate Boldly, setting new standards and learning from every experience.

What you'll do

• Make our customers happy: Create great experiences for our customers when they need help. Build trust and strong relationships with customers
• Managing support cases to enable fast resolution of inbound requests, while delivering quality work, meeting or exceeding our customers’ expectations
• Contributing and maintaining both internal and customer-facing content in our Knowledge Center to drive knowledge sharing across the team and help our customers…
• Resolve issues: Investigate issues in the product and partner closely with engineering to fix issues
• Using our ticket tracking system to work on customers' requests; research, troubleshoot and identify solutions to product, software, network, and hardware issues

What you need

• 4–7 yrs of experience
• Customer service
• Troubleshooting
• Windows Server
• Hardware
• REST APIs
• AWS
• B.Sc or B.Tech or B.E.

Good to have

• SQL Server
• SQL
• JIRA
• HTML
• CSS
• Python