Sr.Customer Support Officer

About the role

As a Senior Customer Support Officer, you will be responsible for overseeing and guiding a team of support staff, ensuring a high level of customer satisfaction. Your expertise will be crucial in handling complex customer inquiries and providing timely and accurate solutions. This role offers an opportunity to make a significant impact on our customer support strategy and overall business success.

What you'll do

• Be responsible for overseeing and guiding a team of support staff, ensuring a high level of customer satisfaction
• Lead and manage a team of customer support staff, providing guidance and support
• Handle complex customer inquiries and provide expert-level solutions
• Ensure timely and accurate responses to customer emails and chat messages
• Monitor and analyze customer feedback to identify trends and areas for improvement

What you need

• 5–9 yrs of experience
• Customer service
• Problem solving
• Any graduate