Sr. Developer

About the role

Sr Developer position for a global organization working on NICE ContactEngine NICE Engage and NICE Cxone platforms in a hybrid model. Role focuses on designing developing and optimizing contact center solutions that enhance customer experience. The position values automotive industry exposure and promotes inclusive collaborative problem solving.

What you'll do

• Design and develop scalable configurations and integrations on NICE ContactEngine to automate customer communication journeys and improve interaction efficiency across…
• Implement robust call recording and quality management solutions using NICE Engage to ensure compliant high quality customer interactions that align with regulatory and…
• Configure and customize NICE Cxone components including routing flows reporting views and dashboards to optimize contact center performance and operational transparency
• Collaborate with product owners business analysts and operations teams to translate user stories and functional needs into detailed technical designs and implementation…
• Create reusable components scripts and configuration patterns that standardize solution delivery across projects and reduce future implementation effort

What you need

• 5–9 yrs of experience
• Unit testing
• Any graduate