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Sr Director - Quality

Teleperformance (TP)·India

Pay not stated18–20 yrsFull-time

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About the role

Sr Director - Quality at Teleperformance (TP). Be the primary point of contact for Client for Quality / Compliance related matters.

What you'll do

  • Be the primary point of contact for Client for Quality / Compliance related matters
  • Build and maintain stakeholder relationships that align quality audits with operational success
  • Develop the Operating model and infrastructure for all quality programs by establishing standardized methods for delivery, evaluation, measurement
  • Lead a team of quality managers and specialists who will be focused on enhancing employee skills at our sites
  • Assess and track training effectiveness through the use of metrics, linking decisions to business results

What you need

  • 18–20 yrs of experience
  • MS Office
  • B.Tech or B.E.

Good to have

  • SAP

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