Sr. Engineer Customer Quality - Cluster

About the role

Serve as the main point of contact for all customer quality-related issues. Respond promptly to customer complaints, field failures, or line rejects. Maintain and update the CC log and register for reported customer complaints. Coordinate investigation with plants and resolution of quality concerns, ensuring timely 8D or

What you'll do

• Serve as the main point of contact for all customer quality-related issues
• Respond promptly to customer complaints, field failures, or line rejects
• Maintain and update the CC log and register for reported customer complaints
• Coordinate investigation with plants and resolution of quality concerns, ensuring timely 8D or
• Conduct regular quality reviews with customers (on-site or virtual)

What you need

• Complaint handling
• Root cause analysis
• Customer handling
• FMEA
• PPAP
• IATF 16949
• Any graduate

Good to have

• ISO 9001