Sr IT Technologist - CCaas, Cisco UCCE, NICE CXone

About the role

You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

What you'll do

• This position is an exciting opportunity to work with Minimed’s Diabetes business
• Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and…
• As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care
• Responsibilities may include the following and other duties may be assigned
• The Sr. IT Technologist will serve as the technical authority for our global Contact Center as a Solution (CCaaS) strategy

What you need

• 5–9 yrs of experience
• Escalation handling
• Vulnerability assessment
• Communication
• Any graduate

Good to have

• CRM
• Machine learning
• ITIL