Sr. Operations Manager, CXQO

About the role

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

What you'll do

• Manage the local support operation of the site
• Manage a team of Group Managers (L5) and Team Managers (L4)
• Responsible for the overall direction, coordination, and evaluation of the reporting teams
• Work with the Country/Site Lead – Operations to determine strategy to achieve overall site/network level goals
• Collaborate with cross-functional teams to innovate and iterate at pace

What you need

• 5–9 yrs of experience
• Reporting
• Team management
• AWS
• Coordination
• Computer vision
• Machine learning
• MBA

Good to have

• Six Sigma
• Lean
• Performance management
• Site execution