Sr. Program Manager, Delivery Experience, Emerging Stores

About the role

As Amazon International Emerging Stores’s DEX team, we are at the forefront of the Customer Experience product thought leadership - working on some of the most difficult Customer Experience problems while partnering with research scientists, software developers, and business leaders.

What you'll do

• Partner with teams across the globe to launch and drive impact through bespoke solutions
• Managing the programs for international expansion charter for IES DEX. This will entail working with technical partners like PMs, TPMs, SDEs, SDMs
• Own delivery and tracking of critical leadership goals to enable capabilities globally, and hold partner teams accountable to drive impact from the enabled capabilities
• Establish mechanisms viz. setup and own the Monthly Business Reviews, progress flashes, etc. to socialize with Senior leadership across IES
• Identify new problem sets, cost-saving and CX improvement opportunities, missing product/tech capabilities to inform and shape the IES DEX Roadmap

What you need

• 5–9 yrs of experience
• Project management
• Data analysis
• Problem solving
• Research
• MBA or BBA

Good to have

• Curriculum development
• Agile