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Sr. Quality Assurance - Tech Support

Kwalee·Pune

Pay not stated5–9 yrsFull-time
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About the role

As an Sr. QA - Technical Support, you will be responsible for monitoring, evaluating, and improving the quality of technical support interactions to ensure a high level of customer satisfaction and operational excellence.

What you'll do

  • Validation of work done by the Tech Support Engineers
  • Find and document the non-conformities if any
  • Assist in RCA and Corrective action
  • Keeping updates on the specifications of document and guidelines of each task
  • Conduct regular quality calibrations, and knowledge-sharing sessions to align tech support engineers and help in evolving processes, tools, and quality benchmarks

What you need

  • 5–9 yrs of experience
  • Office 365
  • Linux
  • Root cause analysis
  • B.Tech or B.E.

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