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Sr. Quality Evaluator

Concentrix Daksh Services·Gurugram

Pay not stated2–3 yrsFull-time
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About the role

IND Gurugram - SP Infocity, Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

What you'll do

  • Responsible for monitoring contacts
  • Responsible for preparing and providing feedback to agents
  • Data analysis and making designated reports/ presentations
  • Participate in internal & external calibrations
  • Communicate to heighten awareness and focus on importance of positive customer experience

What you need

  • 2–3 years in customer support & success
  • Any graduate

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