Sr. Salesforce Developer

About the role

We are seeking a Senior Salesforce Developer to support a leading North American organization operating a large-scale Salesforce Service Cloud environment. The platform supports customer service operations across multiple brands and regions, including case management, customer self-service portals, knowledge management, refunds, and omni-channel contact center operations powered by Amazon Connect and Salesforce integration.

What you'll do

• Manage incidents through resolution, including analysis, root cause identification, remediation, and stakeholder communication
• Troubleshoot Apex, Flow, and integration-related issues, including governor limits, concurrency conflicts, recursion challenges, and bulk-processing defects
• Diagnose and resolve case routing and assignment issues involving Omni-Channel, queues, Email-to-Case, and metadata-driven routing configurations
• Investigate Amazon Connect and Salesforce integration issues, including contact flows, screen pops, call logging, and agent routing
• Analyze production logs and platform diagnostics to determine underlying causes of system behavior and failures

What you need

• 6–10 yrs of experience
• Salesforce
• REST APIs
• GraphQL
• Agile
• JIRA
• Any graduate