Sr Subject Matter Expert (Support&Ops)

About the role

Configuration and administration of IBM z/OS mainframe network software. Configuration and administration of network related 3rd party system software. Provision of technical support for Mainframe Networking issues during the normal working day and out of hours on call support. Production of clear technical documentation as appropriate

What you'll do

• Ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
• Perform value addition activities (such as mentoring administrators/team members, preparing SOPs
• Validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning, identification of EN business opportunities
• Ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
• Validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

What you need

• Documentation
• Mainframe
• TCP/IP
• SOP writing
• Root cause analysis
• Any graduate