Sr Subject Matter Expert (Support&Ops)

About the role

As a Tier 3 Network Data Engineer, you will serve as a senior escalation point for complex data network issues, lead root cause analysis, and drive optimization initiatives across large-scale enterprise and telecom infrastructures. You will collaborate with Tier 1/2 teams, engineering, and customer stakeholders to ensure high availability and performance of data services.

What you'll do

• Lead advanced troubleshooting and resolution of escalated incidents across Ethernet, MPLS, SD-WAN, IP routing, and switching domains
• Perform logical provisioning, configuration, and validation of transmission circuits and services
• Drive root cause analysis and implement permanent fixes for recurring issues
• Collaborate with Tier 1/2 teams and engineering to support network upgrades, migrations, and integration of new technologies
• Maintain and optimize network performance, ensuring minimal downtime and SLA adherence

What you need

• Routing and switching
• CCNP
• Firewalls
• Root cause analysis
• Telecom
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc

Good to have

• Python
• Ansible