Sr Subject Matter Expert (Support&Ops)

About the role

Responsible for advanced administration, troubleshooting, and operational support of enterprise security platforms including email security and data protection. Acts as the technical escalation point for complex incidents, platform optimization, vendor management, root cause analysis, and service improvement initiatives.

What you'll do

• Provide advanced support for secure email gateway, email protection, and messaging security platforms
• Manage and optimize security policies, alerting, filtering, and detection capabilities
• Support administration and escalation activities across data protection and governance technologies
• Perform platform health assessments and recommend improvements
• Support onboarding of new use cases, policies, and business requirements

What you need

• 5–7 yrs of experience
• Root cause analysis
• Office 365
• Documentation
• Problem solving
• Vendor management
• Any graduate