Sr Technical Lead (Support & Operations)

About the role

Sr Technical Lead (Support & Operations) at HCLTech. § Undertake and manage in depth troubleshooting activities and plan customer facing activities under guidance.

What you'll do

• § Undertake and manage in depth troubleshooting activities and plan customer facing activities under guidance
• § Investigate and help resolve issues on customer’s network and IT estates using agreed troubleshooting methodologies
• § Manage support cases to enable fast resolution that exceeds our customers’ expectations
• § Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes
• § Using the central document repository, to ensure knowledge sharing across the team and enable best practice

What you need

• 2–3 yrs of experience
• VMware
• CCNA
• CCNP
• Unity
• Any graduate

Good to have

• ITIL