Sr Technical Lead (Support & Operations)

About the role

Major Incident Manager Role Summary The Major Incident Manager is responsible for governing and coordinating the end-to end Major Incident Management (MIM) process for high-severity incidents that significantly impact business operations. The role ensures rapid service restoration through structured stakeholder engagement, real-time incident governance, decision oversight, and adherence to established operational processes.

What you'll do

• Key Responsibilities 1. Major Incident Governance & Lifecycle Management
• Drive the end-to-end Major Incident lifecycle in accordance with defined processes and operating frameworks
• Ensure structured execution across all phases of the incident lifecycle
• Govern incident timelines, SLA compliance, and restoration objectives
• Maintain process adherence and operational governance throughout incident resolution. 2. 24x7 Incident Coordination & Service Restoration

What you need

• ITIL
• Root cause analysis
• Any graduate