Sr. Technical Service Advisor

About the role

The Advanced Services team provides exceptional outcomes and remarkable customer experience through "forward-looking" technical services to optimize network reliability and performance for designated customers. We assist our customers to evaluate network for performance, scalability, and security and provides recommendations on network configurations and topologies to improve operational performance and identify/ mitigate major risk areas.

What you'll do

• Act as a single point of contact for post-sales customer service issues in the account for the customer, partners
• Support the account/customer with alignment to services sales and product sales activities
• Proactively escalates and brings people with required expertise together to bring critical and important issues to closure
• Coordinate and oversee all customer service delivery into the account. This includes maintenance of the support plan for the account
• Early engagement regarding major projects to consider service requirements, risk management, and expectation setting with the account team, partners, and customer

What you need

• 8–14 yrs of experience
• Sales
• Customer service
• ITIL
• Communication
• TCP/IP
• MBA or B.Tech or B.E. or B.Sc or BCA