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Sr Tower Lead (Tools & Automation)

HCLTech·Noida

Pay not statedSenior levelFull-time
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About the role

To ensure all escalations are resolved as per agreed norms, provide reports & services as per SOW; effectively implement organizational initiatives.

What you'll do

  • Ensure generation of tower level EE & EN revenue
  • Ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
  • Manage Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
  • Ensure positive customer satisfaction and develop new initiatives/ frameworks to improve the same
  • Manage and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives

What you need

  • Escalation handling
  • Any graduate

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