Staff Customer Experience Manager

About the role

Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building lasting relationships with senior-level customers?

What you'll do

• Act as the post-sales trusted advisor for 10-12 strategic customers, overseeing customer needs from deployment to adoption to long-term operation to expansion
• Collaborate with internal teams to optimize resource utilization and serve customer requirements effectively
• Collaborate with customers to understand their business goals and technical requirements
• Partner with customer architects team to help align architecture to customer business needs
• Create and document tailored Customer Success Plans that align with customers' business and technology goals, conduct reviews, and track progress

What you need

• 8–12 yrs of experience
• ITIL
• Customer success
• Problem solving
• Sales
• Any graduate