Staff Customer Success Engineer

Palo Alto Networks (India)·Bengaluru

Pay not statedSenior levelFull-time

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About the role

The Customer Success Engineer is a high-level advisory and technical enablement role focused on ensuring customers achieve maximum value and operational excellence from their investment in the Cortex platform (including XSOAR and XSIAM). Serving as a trusted strategic partner, you will guide customers through scaling, optimization, and feature adoption to enhance

What you'll do

Strategic Planning & Alignment: Lead project kickoff sessions to identify customer
Objectives and develop prescriptive plans for ongoing technical working sessions
Technical Advisory & Enablement: Provide expert guidance on platform
Configuration, health checks, and best practice reviews to optimize performance
Metrics, SLAs, and reporting tailored to their unique environments