Staff Customer Success Engineer

Palo Alto Networks (india) Technologies·Bengaluru

Pay not statedSenior levelFull-time

Apply on Palo Alto Networks (india) Technologies' site Track your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit

Hard to read?

About the role

The Customer Success Engineer is a high-level advisory and technical enablement role focused on ensuring customers achieve maximum value and operational excellence from their investment in the Cortex platform (including XSOAR and XSIAM). Serving as a trusted strategic partner, you will guide customers through scaling, optimization, and feature adoption to enhance

What you'll do

Strategic Planning & Alignment: Lead project kickoff sessions to identify customer
Objectives and develop prescriptive plans for ongoing technical working sessions
Technical Advisory & Enablement: Provide expert guidance on platform
Configuration, health checks, and best practice reviews to optimize performance
Metrics, SLAs, and reporting tailored to their unique environments