Staff Quality Analyst — Service Quality

About the role

The Staff Quality Analyst is a senior individual contributor responsible for the analytical engine of defect reduction across the Expert Network.

What you'll do

• Analytics Strategy & Defect Measurement
• Design the measurement approach for assigned defect domains: define the defect, the opportunity base
• Build and maintain defect funnels — quantifying defect volume, severity
• Prioritize the defect backlog analytically: rank initiatives by modeled customer impact, and defend the ranking with data when it is contested
• Contribute to the continuous improvement of the quality measurement architecture itself — ensuring we measure the right things, validating that our measures stay true

What you need

• 7–10 yrs of experience
• SQL
• Python
• R
• Statistics
• Six Sigma
• Root cause analysis
• Any graduate

Good to have

• Compensation and benefits
• Instrumentation
• Kaizen
• Data visualisation
• LLMs