State Head

About the role

As the State Head, you will play a crucial role in driving the success of our customer care operations. You will be responsible for overseeing a team of CCEs, providing leadership, and ensuring the delivery of high-quality customer service. Your primary focus will be on enhancing customer satisfaction, optimizing processes, and maintaining a positive brand image.

What you'll do

• Play a crucial role in driving the success of our customer care operations
• Be responsible for overseeing a team of CCEs, providing leadership, and ensuring the delivery of high-quality customer service
• Lead and manage a team of Customer Care Executives, providing guidance and support
• Ensure timely and effective resolution of customer inquiries and complaints
• Monitor and evaluate team performance, providing regular feedback and coaching

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Problem solving
• BBA