Strategic Customer Success Manager (Enterprise B2B SaaS - US)

About the role

The role combines customer ownership with structured solution design. You will work directly within the platform to translate business processes into scalable workflows, driving measurable outcomes for customers. Industry understanding is a plus, but not required. This role sits at the intersection of customer success, solution design, and platform configuration.

What you'll do

• Act as the primary owner and trusted advisor for assigned accounts
• Drive adoption and measurable value through structured workflow design and platform configuration
• Own account health, including renewal readiness, churn risk mitigation, and expansion
• Conduct outcome-focused QBRs aligned to ROI and process improvement
• Identify and execute expansion opportunities across teams and departments

What you need

• 2–4 yrs of experience
• Customer success
• CRM
• Escalation handling
• Data structures
• ERP
• Problem solving
• B.Tech or B.E. or BBA or B.Sc or BCA