Strategic Product Manager – Workforce Management (WFM) IRC302506

About the role

We are seeking a strategic, hands-on Product Manager to own, innovate, and scale a key WFM product line. This role is for a true product creator, someone who combines deep domain knowledge in workforce management with the commercial mindset and execution needed to bring innovative, high-impact products to market.

What you'll do

• Develop, articulate, and execute a compelling vision and strategic roadmap for the WFM product line, aligned to customer needs, market trends, and company goals
• Lead the end-to-end process from market discovery and concept validation through launch, adoption, and scaling. Measure success against business outcomes (growth
• Deeply understand contact centre and workforce management domains. Identify emerging needs, market shifts, and technology trends to create differentiated offerings
• Identify new product opportunities, develop business cases, and lead ideation, design, and MVP/prototype delivery. Take a hands-on approach to both strategy and execution
• Act as the product ambassador with key customers (including enterprise and strategic accounts), executive sponsors

What you need

• 10–15 yrs of experience
• Go-to-market
• Stakeholder management
• Product strategy
• Customer success
• B.Tech or B.E. or B.Sc or BCA or BBA or M.Tech or MCA

Good to have

• Machine learning