Subject Matter Expert

Orange Business·Navi Mumbai, Mumbai

Pay not statedJunior levelFull-time

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About the role

We are looking for an experienced UCC, Network & Security professional to provide end-to-end support for enterprise infrastructure in a global managed-services environment. The role will cover Unified Communications & Collaboration, Voice/Video/AV, Network, SD-WAN, Internet, Firewall, VPN, SASE/SSE and Network Security.

What you'll do

Provide 24x7 operational support for enterprise UCC, Network and Security infrastructure
Monitor infrastructure and proactively identify service-impacting issues
Troubleshoot complex incidents across UCC, Voice, Video, Network and Security domains
Provide L1/L2/L3 technical support based on role requirements and ensure timely SLA-based resolution
Own incidents from identification through resolution, including major/P1/P2 incidents