Subject Matter Expert (Support&Ops)

About the role

Role Summary We are seeking a skilled BigFix Administrator (L2) to manage and support enterprise endpoint management services using the BigFix platform. The role will be responsible for endpoint patching, software deployment, compliance management, vulnerability remediation, automation support, reporting, and day-to-day administration of the BigFix infrastructure.

What you'll do

• Endpoint Management Administer and maintain the BigFix Endpoint Management platform
• Manage Windows, Linux, UNIX, and macOS endpoints through BigFix
• Monitor endpoint health, agent status, relay availability, and platform performance
• Perform endpoint onboarding, offboarding, grouping, and lifecycle management
• Patch Management Deploy operating system patches and security updates using BigFix Fixlets and Baselines

What you need

• Reporting
• SOP writing
• Vulnerability assessment
• Linux
• Dashboarding
• Root cause analysis
• Any graduate

Good to have

• ServiceNow
• Shell scripting
• ITIL
• PowerShell