Subject Matter Expert (Tools&Automation)

About the role

ITAM Strategy & GovernanceOwn and drive ITAM lifecycle management (procurement → deployment → usage → retirement).Establish and lead governance forums with business, IT, and operations stakeholders.Define and enforce ITAM policies, standards, and controls aligned to regulatory and organizational requirements.Influence decision-making on asset governance, compliance, and cost optimization.2.

What you'll do

• Ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
• Perform value addition activities (such as mentoring administrators/team members, preparing SOPs
• Validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
• Ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
• Validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

What you need

• 10–18 yrs of experience
• SOP writing
• Root cause analysis
• Linux
• Oracle Database
• PostgreSQL
• ETL
• B.Tech or B.E. or B.Sc or BCA

Good to have

• VMware
• Mainframe