Supervisor

About the role

Are you detail-oriented and results-driven? We are looking for a motivated, customer- focused individual to join our team as Supervisor-Customer Service. In this role, Supervisor-Customer Service will be responsible for evaluating and monitoring customer interactions to ensure compliance with company standards, policies, and quality benchmarks.

What you'll do

• The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need
• Conduct regular audits of customer service calls, emails, chats, and other interactions
• Assess compliance with service protocols, scripts, and regulatory requirements
• Evaluate customer satisfaction, communication quality, and problem-resolution effectiveness
• Document findings and prepare detailed audit reports for management

What you need

• 2–5 yrs of experience
• CRM
• Customer service
• Communication
• Sales
• B.Com or B.Sc or BA