Supervisor – Evening Shift : 5:15 PM to 2:15 AM

About the role

Manage team's operational production workflow amongst the different duties performed by team members to meet the daily production goals. Manage resources required (i.e. equipment/devices, staff's work schedules, etc.) to maximize daily productivity and operational efficiency Monitor and carry out daily functional work of the team, i.e. time and labor-related work, breaks, scheduled and un-scheduled absences, overtime if needed, etc.

What you'll do

• Manage team's operational production workflow amongst the different duties performed by team members to meet the daily production goals
• Manage resources required (i.e. equipment/devices, staff's work schedules, etc.) to maximize daily productivity and operational efficiency
• Monitor and carry out daily functional work of the team, i.e. time and labor-related work, breaks, scheduled and un-scheduled absences, overtime if needed, etc
• Provide feedback, coach, engage, motivate and support team members on an ongoing basis including setting up individual development plan (IDP) for staff member's…
• Responsible for the team's service quality, i.e. monitor data and ensure that the work done by the team members is consistent

What you need

• SOP writing
• Any graduate