Supervisor - Managed Services

About the role

This Managed Services position is responsible for excellent customer service to both internal and external parties. This role encompasses project delivery, implementation, product education, career growth of employees and development. This position oversees Managed Services offerings and other products and services that fall under this classification.

What you'll do

• Collaborate with customers to increase understanding and utilization of the Managed Services offering
• Conduct Quality assessment over the team’s output and share feedback at associate level to drive quality
• Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when appropriate
• Proactively create projects and process efficiencies to constantly improve scalability, quality, and customer satisfaction
• Provide clear and actionable instructions to managed service analysts for daily tasks and project work

What you need

• 2–3 yrs of experience
• CRM
• Customer service
• MS Office
• Salesforce
• Escalation handling
• Communication
• B.Tech or B.E.