Support Analyst - Desktop

About the role

Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Exchange/Outlook, Microsoft Office in an on premise or cloud-based solution; access control policies via Windows Active Directory; remote access assistance and hardware issues. Proactively automate common tasks to improve efficiency and increase productivity;

What you'll do

• Provide 24x5 support on-site and to a global community of approximately 500 + users as per business requirement
• Provide on-call weekend support on a rotational basis
• Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex incidents
• Provide alert management to pro-active resolve failure alerts, degraded services and unavailable services through internal monitoring tools
• Collaborate with internal and external teams to develop strategic solutions

What you need

• Customer service
• Active Directory
• Windows Server
• Office 365
• DLP
• Azure
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Compensation and benefits
• PowerShell
• Python
• Linux

What you get

• ₹95 L a year