Support Analyst II

About the role

Access continuous learning, leadership development, and cross-portfolio opportunities through Vista’s global network — accelerating both technical and managerial career paths.

What you'll do

• Own support cases end-to-end across Label Traxx, Batched, and Siteline — from initial diagnosis through resolution
• Troubleshoot complex issues spanning application logic, database records, reporting, integrations, and infrastructure
• Analyze application data, customer configurations, and workflow issues to validate system behavior and identify root causes
• Modify and execute queries to investigate data-related problems and support Batched configuration and rule troubleshooting
• Support Batched scheduling, workflow configuration, and customer implementations; troubleshoot scheduling rules, production planning logic, and workflow automation

What you need

• 2–4 yrs of experience
• Customer success
• Production planning
• SOP writing
• Problem solving
• Any graduate

Good to have

• ERP
• MIS reporting
• Data warehousing
• Power BI
• Costing
• JavaScript