Support Analyst II

About the role

The role provides world-class technical support via phone, email and online, for clients utilizing Onit’s suite of products. We are seeking someone who enjoys solving problems for other people, has a technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.

What you'll do

• Educate users on all functions and features of our product line
• Assist with management of account software subscriptions
• Own and resolve customer and law firm escalations
• Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
• You enjoy working in a fast-paced and dynamic environment, with minimal oversight and direction

What you need

• 4–6 yrs of experience
• Escalation handling
• Communication
• Any graduate

Good to have

• SQL
• Java