Support Engineer, Amazon Leo Enterprise Customer Support

Amazon·Hyderabad

Pay not stated4–7 yrsFull-time

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About the role

We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve complex satellite network issues through methodical problem analysis and technical resolution. In this role, you'll handle escalated cases involving service degradation, analyzing performance data (latency, jitter, packet loss) and system configurations to restore optimal service levels.

What you'll do

Handle escalated cases involving service degradation, analyzing performance data (latency, jitter
Develop and document technical solutions, contribute to our knowledge base, and provide advanced technical guidance to customers and internal teams