Support Engineer

About the role

We’re looking for a skilled and service-oriented L1 EUC Engineer to join our EUC team and provide support for end-user computing environments. In this role, you will be responsible for ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms.

What you'll do

• Ensure timely patching, software installations, and updates on end-user devices
• Conduct remote troubleshooting and resolve technical issues
• Set up and configure laptops, desktops, and mobile devices for new joiners
• Build software packages and manage Mac, Windows, and iOS/Android devices through MDM
• Coordinate with L2/L3 teams for escalations and follow-ups

What you need

• 2–3 years in it support & networking
• Windows
• Troubleshooting
• Office 365
• Hardware
• Networking
• JIRA
• Any graduate

Good to have

• Intune
• iOS
• MIS reporting
• Android