Support Engineer

About the role

The Support Engineer will be responsible for providing functional and technical support for Talent Acquisition and HR technology platforms, ensuring stable operations, issue resolution, process compliance, and continuous improvement across recruitment, onboarding, and related HR systems. The role acts as a bridge between business stakeholders, BTIS teams, vendors, and platform support teams to ensure seamless service delivery.

What you'll do

• Application Support & Operations
• Provide L1/L2 support for HR and Talent Acquisition applications
• Monitor production issues, incidents, and service requests
• Perform impact analysis and troubleshooting for system defects
• Coordinate with BTIS development teams, vendors, and product owners for issue resolution

What you need

• Troubleshooting
• Test cases
• SOP writing
• Any graduate