Support Engineer

About the role

We are looking for an experienced Manhattan WMS Support Consultant to support and enhance warehouse management operations. The candidate will be responsible for production support, incident management, root cause analysis, SQL-based investigation, and coordination with business stakeholders to ensure smooth warehouse operations.

What you'll do

• Provide L2/L3 application support for Manhattan WMS
• Analyze and resolve production incidents, service requests, and application issues within defined SLAs
• Perform root cause analysis and implement permanent fixes for recurring issues
• Use SQL, PL/SQL, and UNIX commands for data analysis and troubleshooting
• Support warehouse processes, including receiving, put-away, picking, packing, shipping, and inventory management

What you need

• 2–5 years in it support & networking
• Linux
• Troubleshooting
• SQL
• WMS
• Shell scripting
• Warehouse operations
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL
• Root cause analysis